Frequently Asked Questions
Everything you need to know about our premium audio and electronic solutions.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all Cymatics hardware products include a comprehensive 12-month manufacturer warranty that covers any defects in materials or workmanship.
What is your return policy for opened items?
We accept returns within 30 days of purchase. For electronics, the item must be in its original packaging with all cables and manuals included. A small restocking fee may apply to opened items.
Are your audio devices compatible with both iOS and Android?
Most of our Bluetooth-enabled devices and audio interfaces are cross-platform compatible. Please check the 'Specifications' tab on individual product pages for specific software requirements.
How can I track my package once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.